Please make sure to download the PT Genie app before your onboarding appointment
Take the Next Step in Your Recovery
What to expect during the scheduled registration call:
Scheduling your registration call is the next step in your recovery process and you will NEED to do so at least 72 hours prior to your surgery. On this scheduled call, you will:
- learn the PT Genie program in detail and how it benefits your recovery
- walk through insurance benefits information
- set up a test video call to ensure your technology is working properly
- schedule your initial visit for a PT evaluation and follow up visits with a PTA
Once completed, you will be officially registered for the PT Genie program. Please reach out to the onboarding specialist and/or account manager if you have any questions or concerns.
Take the Next Step in Your Recovery
What to expect during the scheduled registration call:
Scheduling your registration call is the next step in your recovery process and you will NEED to do so at least 72 hours prior to your surgery. On this scheduled call, you will:
- learn the PT Genie program in detail and how it benefits your recovery
- walk through insurance benefits information
- set up a test video call to ensure your technology is working properly
- schedule your initial visit for a PT evaluation and follow up visits with a PTA
Once completed, you will be officially registered for the PT Genie program. Please reach out to the onboarding specialist and/or account manager if you have any questions or concerns.
Your Care Team
Hayley McGowan, PTA
Rehab Specialist and Physical Therapy Assistant, Taos Orthopaedic Institute
Click here to watch Hayley’s welcome video
Hayley McGowan is a Physical Therapist Assistant of six years with a focus in outpatient rehabilitation. She graduated with an associate’s degree from Mount Aloysius College in Cresson, PA in 2016. Hayley has experience working with patients who are post-operative as well as non-surgical patients.
Hayley grew up in a small county in Pennsylvania called Elk County. It is the only area in PA that actually has elk. She spends her free time doing any outdoor activities. In the warmer months, she likes going hiking with her dog, or hopping in a kayak and floating on a lake or river all day. In the winter, she enjoys going snowboarding with her friends and family. Hayley is also a foodie! She may not like every food out there, but she will never turn down the opportunity to try new foods. Hayley is a travel enthusiast. Her travel bucket list includes traveling to every state and every national park in the US, going on an African Safari, and exploring as much of Europe and Asia as she can.
Kelsey Downing, PT
Physical Therapist, Taos Orthopaedic Institute
Kelsey Downing earned her Doctorate in Physical Therapy from Campbell University in North Carolina in 2016. Since graduating she has worked in a variety of settings from acute care to outpatient orthopedics and has extensive experience with post-operative patients. Kelsey continues to further her knowledge and expertise in rehabilitation through multiple continuing education courses through the Institute of Physical Art (IPA) and Functional Movement Systems (FMS).
While originally from the Washington, DC area she has lived across 12 states in the US (even Hawaii), and is currently residing in Tennessee. She loves to travel and spend time outdoors with a particular love for kayaking, stand up paddle boarding, and skiing. Kelsey has also lived in Taos and is very familiar with its vibrant spirit and community. She continues to spend her winters in Taos to take advantage of the amazing skiing. She is very excited to continue to serve the Taos community from afar.
Syeda Sherazi
Onboarding Specialist, Taos Orthopaedic Institute
With experience working in physical therapy and multidisciplinary offices as a medical receptionist and PT Aide, Syeda has learned a great deal from many people of different backgrounds, helping her to provide the best care possible for patients. Seyda has multiple professional certifications including CITI Program (Collaborative Institutional Training Initiative) and HSR (Human Subject Research) Certified. She is currently in school for Health Information Management.
Outside of work, Syeda is a published poet in the American Library of Poetry. She enjoys playing brain stimulating games, yoga and meditation, and exploring different nature preserves.
Shannon Ross
Onboarding Specialist, Texas Orthopaedic Institute
With over 10 years of medical office experience, Shannon committed her time to Physical Therapy offices in the Orlando Metro area. With Shannon’s aspiration to provide quality, low-cost medical services to those in need, sometimes even in the comforts of their own home, her affiliation with PT Genie is a genuine connection built to last. Shannon presents herself as a multi-talented individual splitting her off time with her family and providing quality Ultrasound studies to underprivileged communities. Shannon is a married mother of 5 not including her 3 fur babies. She is a coaster enthusiast and loves to visit different amusement parks with her family. Shannon has a sincere passion for helping others and truly loves to see the strength and growth of the provider/patient connection.
Michelle Rosario
Onboarding Specialist, Texas Orthopaedic Institute
Michelle has been working in medical offices for 6 years and has a passion for helping and talking to people. Whether it be to schedule them for an appointment or just inform them of anything they need to know, she loves getting to know their story and making sure they get the best care possible.
In her free time, Michelle loves spending time with her 4 year old daughter and 11 year old son. They enjoy going to football games together, shopping and taking walks.
Some Helpful Handouts
