Patient Help Center
The Patient Help Center is your go-to resource for answers to common questions about using Genie Health’s platform for managing and monitoring orthopedic conditions.
From troubleshooting technical issues to understanding how to navigate the features for personalized care, this page is designed to support your journey to better musculoskeletal health.
Frequently Asked
Questions
Some insurance companies have a cap on how many sessions are allowed per calendar year. The PT visits are counted the same in office and with Genie Health. Once you run out, we will have to file additional documents and provide them to your insurance, which they MAY cover additional visits, but we will let you know when you are getting close to your cap. With Genie Health you will get the benefit of following your surgeon’s preferred protocol, and you are able to do it in the comfort of your own home.